Returns and refunds
Who you are buying from
Thena Holdings Limited, trading as LINK. Registered in England and Wales, company number 17091225. Registered office: The Dye House, Thunderbridge, Kirkburton, Huddersfield HD8 0PU. Email hello@findyourlink.co.uk.
Stickers, tees and anything else physical
Changed your mind
You have 14 days from the day the order arrives to tell us you want to cancel. Email hello@findyourlink.co.uk. You do not have to give a reason.
Once you have told us, you have another 14 days to get the items back to us. Return postage is yours to pay unless the item was faulty or we sent the wrong thing. Send it back in a condition we could sell it in.
We refund within 14 days of the items reaching us, or of you showing us proof of postage, whichever is sooner. That includes the standard delivery you originally paid. If you chose a faster delivery, we refund the standard rate.
Our apparel is printed when you order it. That does not make it personalised, and it does not take away your right to cancel.
Faulty, damaged, or not what you ordered
Tell us within 30 days and you can reject it outright for a full refund. After 30 days we will repair or replace it, and refund if that is not possible. We pay the return postage in every one of these cases.
Photographs help and speed it up. They are not a condition of anything.
Delivery
UK only. Standard delivery is £3.49, and free on orders over £40. Everything ships within 3 to 10 working days.
Anything you buy inside the LINK app
Purchases made inside the app go through Apple, not through us. We cannot refund them and we cannot see them. Ask Apple directly at reportaproblem.apple.com. Apple's refund rules apply, not this page.
Advertising bookings
Advertising is sold to businesses, not consumers, so the cancellation rights on this page do not apply. Cancellation terms are in the rate card and on the booking confirmation.
How to ask for a refund
Email hello@findyourlink.co.uk with
your order number — it looks like LNK-XXXXX and is on your confirmation
email. Say what you want to happen. We answer within three working days.
Refunds go back to the card you paid with. Your bank decides how quickly it appears; it is usually 5 to 10 working days after we send it.
Your legal rights
Nothing on this page reduces your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If this page and the law disagree, the law wins.
If we cannot sort it out between us, you can complain to Trading Standards through the Citizens Advice consumer helpline.